Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Mastercard, Visa Credit and Debit payments, Paypal and American Express. You may send your card details over the internet on our secure online order form or if you prefer by phone or snail mail.
Your tools will be sent when your payment has cleared with the banks.
Age Restricted Items
Please note that items such as carving knives, axes and the like carry an age restriction of 18+. By placing your order, you are confirming you are over the age of 18 years. If your order contains a restricted item we will verify your age before despatching your order. This may involve us contacting you for proof of age.
Shipping and Handling
PLEASE NOTE we are finding that Royal Mail are taking longer than usual to deliver. This is obviously understandable given the circumstances, so please bear with us. DPD Local (Next Day Delivery) still seems to be operating with no delays.
All UK mainland orders over £75 inc VAT are currently being shipped FREE!! Orders under £75 to UK mainland will be charged £4.50 inc VAT.
UK mainland includes the Isle of Wight, Scottish Highlands and Islands, Northern Ireland, Isle of Man and the Isles of Scilly. Please note that delivery can be slightly slower to the postcodes listed below where we are unable to offer the Next Day Delivery Service.
NEXT DAY DELIVERY
£6.95 inc VAT for orders placed before 2pm Monday to Thursday. If you would like a Saturday delivery please call us to check the cost and availability. We despatch Monday to Friday so if you place an order after 2pm on a Friday on a Next Day Delivery Service, we will send out the next working day which means you should expect delivery on the Tuesday.
PLEASE NOTE our standard Next Day Delivery does not cover the following postcodes;
Highlands and Islands - AB36-AB38, AB55-AB56, FK17-FK21, IV, HS, KA27-28, KW, PA20-78, PH19-PH26, PH30-PH50, ZE
Northern Ireland, Isle of Man, Isles of Scilly - BT, IM, TR21-25
If you require 24 hour delivery please telephone us to find out what the cost would be.
There are some items such as very long clamps, lathes, workbenches, potato forks etc that we cannot ship to every postcode in the UK, or indeed every corner of the globe. If we are unable to deliver, or if there are potential additional costs then we will contact you.
Orders to be delivered overseas will not display a carriage charge when placing an order online. When we receive the order it will go on hold, a delivery cost will be worked out and we will then contact you with the total cost (excluding import duties / taxes / fees) and ask if you wish to go ahead with the order.
Lieferung nach Übersee
Bei Bestellungen, die nach Übersee geliefert werden sollen, werden bei der Online-Bestellung keine Versandkosten angezeigt. Wenn die Bestellung bei uns eingeht, wird sie zurückgehalten. Wir ermitteln die Versandkosten, teilen Ihnen die Gesamtkosten (ausgenommen Einfuhrzoelle / Steuern / Gebühren) mit und bitten Sie um Bestätigung, ob Sie mit der Bestellung fortfahren möchten.
Livraison à l'étranger
Lorsque nous recevons votre commande, celle-ci sera mise en attente pour nous permettre de calculer les frais de livraison (droits de douane, taxes et frais d'importation appropriés exclus), puis nous vous demanderons de confirmer votre commande.
Classic Hand Tools frequently receive orders from France, Scandinavia, The USA, Australia, Hong Kong, The Netherlands, Eire & Germany. Our customers consider our shipping costs to be most reasonable.
Eire and the Channel Islands will be treated in the same way as overseas deliveries. We will place the order on hold and contact you with details of the total cost including shipping. We do not make a profit on shipping charges hence we want to ensure you receive the right charge depending on your order. In most instances this does not slow things down.
Once your payment is cleared we will send your tools right away. UK delivery is usually 48 hours whilst USA delivery is usually within 7 days.
VALUE ADDED TAX - Where applicable the product listings show VAT inclusive pricing at 20%. If you live outside of the UK, VAT will be removed during the checkout pages.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you need to contact us, please email us on email@example.com
Alternatively, you can call us on 01473 784983 (International +44 1473 784983) or write to us at Classic Hand Tools, Hill Farm Business Park, Witnesham, Ipswich, Suffolk, IP6 9EW United Kingdom
It is very important to all of us here at Classic Hand Tools that you are happy with the products we send to you. So if you have any concerns, questions or complaints about a product or service please don't hesitate to contact us. Initially it is best to call us on 01473 784983 or email firstname.lastname@example.org
. Alternatively come and see us in Witnesham or at one of our many shows. Please do not return anything to us without making contact because we will normally supply a returns label with postage (if the item is faulty). If the goods are proven to be faulty then we will offer a replacement or refund and arrange for their return.Cancellations
If you change your mind and wish to cancel your order please contact us. Officially we request you make contact with us within 14 days of receipt of goods, however things like Christmas can get in the way so we extend this to the end of January for purchases made during November and December. For cancellations we request the items are returned to us in unused condition (including packaging if possible). We do not cover the cost of the return (unless the goods are faulty). Upon receipt of the returned goods we will refund you the cost of the product plus standard delivery (if this was applicable). If you chose a more expensive delivery option (e.g next day delivery or overseas delivery), you will be refunded the standard delivery charge that would have applied to your order.