Privacy & Cookies

Privacy is important to all of us. We (Classic Hand Tools) will never pass on your personal details to any other organisation for mailing or marketing activities.

We would like to send you newsletters via email, but only if you opt in. We do not send newsletters out in huge numbers, however, we acknowledge that some people might no longer like to receive them.

You can unsubscribe at any time via the newsletters or by emailing


What information do we collect?

We collect data from you when you register on our site or place an order with us (whether as a guest to the site or from a personally created account).

You can however visit our site anonymously at any time.


Personal Information

Whilst using our website or services, you may be required to provide personal information (name, address, email, telephone etc.). We will use this information to process your order, deal with any queries and contact you via our email newsletter.

We will ensure that all personal information supplied is held securely in accordance with the Data Protection Act 1998. Further, by providing telephone and email details, you consent to Classic Hand Tools Ltd contacting you using that method.

You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at

Please note that we will be sharing your details with Royal Mail and the other couriers we use to enable your order to be delivered to you. Occasionally we ask our supplier to send your order directly. Therefore, we sometimes need to share your information with the supplier in order to be able to fulfil your order.


What do we use your information for?

We may use your information in the following ways:

  • To personalise your shopping experience by being able to respond to your individual requirements
  • To improve our service to you by evaluating feedback and information from you
  • To improve our customer service and technical support
  • To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us
  • To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email
  • To administer a promotion, event or for our customer database
  • To assist you in the event of a problem completing your purchase


How long do we hold your data?

  • Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity
  • Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out

Classic Hand Tools Ltd will not retain your personal information longer than necessary. We will hold onto the information you provide as needed to be able to provide our Services to you, or (in the case of any contact you may have with our team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.


How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security. 

Card payments are encrypted by our secure third-party payment provider. No payment information is stored by us.


Your Consent

By using our site you consent to our Privacy Policy and Terms and Conditions.


Withdrawing your consent

  • If you would like to withdraw your consent, please contact us directly. 
  • Once you notify us of your request, we will respond to you as soon as possible.
  • Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication. 


Choosing How We Use Your Data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  • You can verify the details you have submitted to Classic Hand Tools Ltd by contacting our team via or calling 01473 784983. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
  • You can also contact us by the same method to change, correct, or delete your personal information controlled by Classic Hand Tools Ltd regarding your profile at any time.
  • You can unsubscribe from receiving marketing emails from us by clicking the "unsubscribe" link at the bottom of any email newsletter. Once you do this, you will no longer receive any newsletter emails from us.
  • You can request a copy of the personal data we hold on you at any time. To do this, please contact us

Please note that we may retain archived copies of information e.g. orders as required by law or for legitimate business purposes.

Also note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.


Who has access to your data?

Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. These parties are:

  • Us; we have direct access to your data.
  • Our web designers, Iconography Ltd, can act on our behalf as Data Processors. This means they host our website and have access to ensure its correct function.
  • Our couriers, and suppliers in cases where they will send the order directly, will receive your name and address in order to fulfil your order.


Changes to our privacy policy

We are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. If we decide to change or update our privacy policy, we will do so on this page.

Please contact us if you have any questions regarding our Privacy Policy.

Unsolicited Email Policy

Internet user privacy is of utmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:


Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.


Policy against advertising our website using unsolicited email messages

We require that all emails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

  • We never sell or share your email addresses with other companies.
  • You can unsubscribe at any time.
  • We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
  • If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
  • If you feel you've been sent an unsolicited email and would like to register a complaint, please email us using our contact page.


Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.


What are Cookies?

Cookies are small files saved to the user's computer or mobile phone or other device that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.


What do we Use Cookies for?

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features and place your orders.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Iconography, Google Analytics & Hotjar which use cookies to track visitor usage. The software will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Should users wish to deny the use and saving of cookies from this website onto their computer's hard drive, they should take necessary steps within their web browser's security settings to block all cookies from this website and its external serving vendors. Please note if you do this you may be unable to place orders through our website.

Below is a list of cookies that are used on this Website.


Ecommerce Cookies


Typical content: randomly generated number

Expires: when user exits browser

Name: style

Typical content: stores the user's preference to whether they wish to view products in a list or a grid

Expires: 1 year

Name: key

Typical content: randomly generated number to remember the user for their next visit

Expires: 4 weeks

Name: bkey

Typical content: randomly generated number to remember the basket contents for the customers next visit

Expires: 4 weeks

Name: recent

Typical content: stores recently viewed products for display on the customers next visist

Expires: 4 weeks

Name: facebookLike

Typical content: used for promotional offers, stores whether the customer has "liked" the website on Facebook

Expires: 4 weeks

Name: allowAllCookies

Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not

Expires: 1 year


Google Analytics Cookies

Name: _utma

Typical content: randomly generated number

Expires: 2 years

Name: _utmb

Typical content: randomly generated number

Expires: 30 minutes

Name: _utmc

Typical content: randomly generated number

Expires: when user exits browser

Name: _utmv

Typical content: randomly generated number

Expires: 2 years

Name: _utmz

Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)

Expires: 6 months

For further details on the cookies set by Google Analytics, see the link below.


Add-This Cookie

Name: _atuvc

Typical content: numeric content (e.g. 8|21) that helps you share content through social networks

Expires: 2 years


Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.


More about Cookies

For more information about how to manage your cookies, visit